Parking Refund Policy
This policy covers cancellations, amendments and refunds for airport parking bookings made through this site.
Cancelling your booking
To cancel or amend a parking booking, contact us with your booking reference. Cancellation terms are set by the parking operator and are confirmed to you before any charge or refund is processed.
Amendments
Date and time changes are usually possible subject to availability. If your new dates cost more, the difference is payable; if they cost less, the difference is refunded to the original payment method.
Flight delays and early returns
Return times are a guide. Add your flight number at booking so the operator can allow for delays. Returning earlier than booked does not automatically create a refund, as the space was reserved for the full period.
No-shows
If you do not arrive and have not cancelled, the operator may treat the booking as used and no refund may be due.
If the operator cannot accept your car
If a car park cannot honour a confirmed booking, we will arrange an alternative where possible or refund you in full, including the commission element.
How refunds are paid
Approved refunds are returned to the card or account used for payment. Card refunds normally reach your account within 5–10 working days depending on your bank.
Damage, loss and complaints
Claims relating to a vehicle while it was in a car park’s custody are handled by the operator and its insurers. Send us your booking reference and we will pass the claim to the operator and follow it up.