Booking knowledge base

Book online 24/7 at travelerstaxi-solution.com/book. Enter your pickup address, destination, date, time and number of passengers to receive a live fixed-price quote.

You will receive an email and SMS confirmation immediately, and a second SMS with the driver's name and vehicle 60–90 minutes before pickup.

For very short-notice bookings (under 90 minutes) call us on the number in the site footer — we usually confirm within a few minutes if a driver is available.

You can amend a booking free of charge up to 4 hours before pickup — including changing the pickup address, adding a stop, upgrading the vehicle or changing passenger count.

Cancellations more than 24 hours before pickup are free. Between 24 hours and 2 hours before pickup, 50% of the fare applies. Under 2 hours (or no-show) the full fare applies.

See the full cancellation policy at /cancellation-policy.

Early-morning airport pickups (before 6am): book the night before at the latest. Peak season 5–7am pickups can be booked out several days ahead.

Standard daytime transfers: usually confirmed same-day, but 2 hours notice is recommended.

Groups, MPVs and 8-seaters: book at least 24 hours ahead. Weekend evenings and Fridays fill up fastest.

When you enter your flight number at booking, our dispatch system polls the airline's live schedule and adjusts the driver's dispatch time based on the actual expected landing.

If your flight is delayed by 30 minutes, we hold the driver back by 30 minutes — you do not need to call us. If it lands 20 minutes early, the driver is dispatched earlier so they are in place when you exit reclaim.

Long-haul arrivals (US, Middle East, Asia) receive a 60-minute post-landing free wait to allow for slower baggage and passport control.

Airport arrivals: 45 minutes free from landing (60 minutes long-haul). Extra time billed at £5 per 15 minutes.

Home, hotel or business pickups: 10 minutes free from booked time. Extra time billed at £5 per 15 minutes.

If you know you will be delayed, message the driver — we can hold the vehicle without charge in genuine emergencies.

If your inbound flight is cancelled entirely, contact us as soon as you know the new plan. We can rebook you for the replacement flight (usually free of charge if it is on the same day) or cancel without penalty for airline-caused cancellations.

If you are rerouted to a different airport, we will attempt to reallocate a driver to the new airport at the equivalent fare where possible.

Rear-facing infant seat: birth to 13 kg (approx 12–15 months).

Forward-facing child seat: 9–18 kg (approx 9 months to 4 years).

High-back booster: 15–36 kg (approx 4 to 12 years).

Booster cushion: 22–36 kg — permitted but a high-back booster is safer.

We carry all three seat categories at no extra charge — please request the right type at booking and confirm the child's age and weight.

For very early morning pickups or multiple children please book 24+ hours ahead so we can allocate seats and clean them for you.

Your own car seat is welcome and compatible with all our vehicles (ISOFIX or seatbelt-mounted).

A saloon fits 2 child seats plus 1 adult in the rear — fine for a small family with hand luggage only.

An estate is the best value for a family of 4 with holiday luggage.

An MPV or 8-seater is needed for 3 child seats, grandparents joining, or big luggage loads (pushchair + travel cot + suitcases).