Safety & Conduct Policy

Every driver working with Travellers Taxi Solutions meets strict licensing and professional standards before they are permitted to carry passengers.

• All drivers hold a valid Private Hire Vehicle (PHV) or Hackney Carriage licence issued by the relevant licensing authority in Scotland.
• All drivers have undergone an enhanced Disclosure and Barring Service (DBS) check prior to commencing work.
• All drivers hold a valid UK driving licence appropriate to the vehicle class they operate.
• Drivers must complete an induction process and agree to the Company's conduct standards before their first booking is allocated.
• Driver licences, vehicle licences, and insurance documents are checked and renewed on a regular basis.
• Any driver whose licence is suspended, revoked, or not renewed is immediately removed from the platform.

• All vehicles operating under the Company's brand must hold a valid Private Hire Vehicle (PHV) licence issued by the relevant Scottish council.
• Vehicles must pass a full vehicle inspection at least once per year, in addition to the standard annual MOT.
• Vehicles must be clean, roadworthy, and fit for purpose at all times.
• Vehicles must be covered by appropriate public hire insurance as required by UK law.
• Air conditioning, working seatbelts, and child seat anchor points must be functional in all vehicles.
• Passengers are entitled to request sight of the driver's licence and vehicle licence plate displayed inside the vehicle at any time.

All passengers are expected to behave responsibly and respectfully during their journey. The following rules apply to all passengers, including children travelling with adults:

The Company and its drivers reserve the right to refuse carriage, or to terminate a journey in progress, in the following circumstances:

• The passenger is visibly intoxicated to a degree that poses a risk to themselves, the driver, or other road users.
• The passenger is verbally or physically abusive towards the driver.
• The passenger refuses to wear a seatbelt.
• The passenger attempts to bring prohibited items or illegal substances into the vehicle.
• The passenger is behaving in a manner that is likely to cause damage to the vehicle.
• The passenger's conduct creates an unsafe environment for the journey to continue.

If you experience or witness any behaviour that raises safety concerns during your journey, please:

• Contact the Company immediately on 0141 673 1739 or email bookings@travelerstaxi-solution.com.
• In an emergency, call 999.
• All complaints and safety reports are taken seriously and investigated promptly.
• Drivers found to have breached the Company's safety or conduct standards are suspended pending investigation and may be permanently removed.