Booking Policy

It is the Customer's sole responsibility to provide accurate and complete booking details. The Company accepts no liability for failed or delayed pickups resulting from incorrect information.

• Provide the full and correct pickup address, including flat/unit number, postcode, and any access instructions (e.g. gate codes).
• Provide the correct destination address, including postcode.
• Provide the exact date and time of the required pickup.
• Provide a working phone number where the driver can reach you on the day of travel.
• Declare the correct number of passengers and items of luggage so that an appropriate vehicle can be allocated.
• For airport pickups, provide the flight number so that the driver can monitor your flight status in real time.
• Notify us immediately of any changes to your booking details.

• Drivers are allocated by the Company based on availability, vehicle type, and proximity to the pickup location.
• The Customer does not have the right to request a specific driver.
• All drivers are fully licensed, DBS-checked, and approved by the Company before allocation.
• You will receive a notification when your driver has been assigned, including the driver's name, vehicle registration, and contact number.
• Bookings are dispatched by Travellers Taxi Solutions. Your journey will be carried out by a licensed driver operating under our dispatch; in all cases we remain your point of contact for the booking.
• In the event that the originally allocated driver becomes unavailable, the Company will allocate a replacement driver of equivalent standard and notify you as soon as possible.

We aim to operate 24 hours a day, 7 days a week. However, the following applies:

• Service availability is subject to driver availability, particularly at short notice and during peak periods (New Year, major events, school holidays).
• Advance bookings are strongly recommended for airport transfers and early morning or late-night journeys.
• The Company cannot guarantee same-day bookings will be fulfilled and will inform the Customer as promptly as possible if a booking cannot be accommodated.
• During periods of extremely high demand or severe weather, some journeys may not be available. The Company will advise Customers accordingly.

• If you notice an error in your booking confirmation, contact us immediately at bookings@travelerstaxi-solution.com or 0141 673 1739.
• Amendments may be possible subject to availability. Please refer to our Terms & Conditions for the amendments policy.
• The Company is not responsible for errors in booking details that were provided incorrectly by the Customer.