Cancellation & Refund Policy

To receive a refund, you must cancel your booking at least 4 hours before the scheduled pickup time.

• Cancellations received 4 or more hours before pickup: refund issued minus a 10% administration fee.
• Cancellations received less than 4 hours before pickup: the full fare is forfeited and no refund will be issued.
• The 4-hour window is calculated from the time of the scheduled pickup, not the time the cancellation is requested.

A non-refundable administration fee of 10% of the total booking value is applied to all eligible cancellations to cover processing and allocation costs.

No refund will be issued in the following circumstances:

• Cancellation received less than 4 hours before the scheduled pickup time.
• No-show: the passenger does not appear at the agreed pickup location within the applicable waiting time and the driver has waited without receiving contact from the Customer.
• The passenger is refused carriage due to unacceptable conduct (intoxication, abusive behaviour, etc.).
• Inaccurate booking information provided by the Customer (wrong address, wrong date/time) resulting in a failed pickup.

All cancellations must be submitted in writing. Verbal cancellations (phone calls) are not accepted as confirmation.

• Send your cancellation request to bookings@travelerstaxi-solution.com with your booking reference number, full name, and scheduled pickup date and time.
• Alternatively, send your cancellation via WhatsApp to 0141 673 1739 and request written confirmation in return.
• You will receive an email confirmation of your cancellation within 2 hours during business hours.
• The cancellation is not effective until you receive written confirmation from us. If you do not receive confirmation within 2 hours, please follow up.

• Eligible refunds will be processed to the original payment method within 5–10 business days.
• Card refunds may take a further 3–5 business days to appear on your statement, depending on your bank.
• The Company is not responsible for delays in refund processing caused by your bank or payment provider.

• In the rare event that the Company must cancel a confirmed booking (vehicle breakdown, driver emergency, severe weather), you will be notified as early as possible.
• A full refund — with no administration fee — will be issued within 5 business days.
• The Company will use reasonable endeavours to arrange an alternative vehicle for your journey at no additional cost where possible.
• The Company's liability for a company-initiated cancellation is limited to the fare paid. No further compensation will be due for missed flights, trains, or other consequential losses.