Privacy Policy
Travelers Taxi Solutions is committed to protecting your personal data. This policy explains what we collect, why we collect it, and how we keep it safe — in plain English.
Last updated: 30 March 2026 · Effective immediately
Information We Collect
We collect the minimum data necessary to provide you with a safe and reliable taxi service:
- Full name
- Phone number
- Email address
- Pickup and drop-off addresses
- Live location data (only while using the app)
- Payment information (processed securely via Stripe)
Location Data
Why we use your location
Precise location data is used only to enable ride bookings, match you with the nearest available driver, and improve pickup accuracy.
Your location is never tracked in the background without your explicit permission. Location access is requested only when you actively use the app to book or track a ride. You can revoke location permissions at any time through your device settings.
How We Use Your Data
- Process and fulfil your taxi bookings
- Match you with licensed, vetted drivers
- Send booking confirmations and ride updates
- Process secure payments
- Improve safety and service quality
- Provide customer support
- Comply with legal and regulatory requirements
Data Sharing
We never sell your personal data. Your information is only shared with:
- Licensed driversTo fulfil your booking (name, pickup location, phone number)
- Payment providersStripe processes payments securely — we never store card details
- Technology partnersMapping and communications services that help operate our platform
- Legal authoritiesOnly when required by law or to protect safety
Data Security
We use industry-standard security measures to protect your data, including:
- TLS/SSL encryption for all data in transit
- Encrypted database storage
- Strict access controls and authentication
- Regular security audits and monitoring
- PCI-compliant payment processing via Stripe
Data Retention
- Booking records: 7 years (tax and legal compliance)
- Account data: Until you request deletion
- Location data: Retained only for the duration of each ride
- Marketing data: Until you withdraw consent
Your Rights (GDPR)
Under the UK GDPR and EU General Data Protection Regulation, you have the right to:
Request a copy of all personal data we hold
Update inaccurate or incomplete information
Request erasure ("right to be forgotten")
Restrict how we use your data
To exercise any of these rights, contact us at bookings@travelerstaxi-solution.com or visit our Data Management Centre.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.
Complaints & Supervisory Authority
If you believe your data has not been handled properly, you have the right to lodge a complaint with:
Contact Us
Email: bookings@travelerstaxi-solution.com
Phone: +44 7947 800972
Response: Within 48 hours
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