Terms & Conditions

In these Terms & Conditions, the following words have the meanings set out below:

• All bookings must be made via our website, phone, WhatsApp, or authorised booking partners.
• A booking is only confirmed once the Customer receives written or electronic confirmation from the Company.
• The Company reserves the right to decline any booking at its sole discretion.
• The Customer must provide accurate pickup location, destination, date, time, and passenger details. The Company accepts no liability for delays or failed pickups caused by inaccurate information.
• Booking confirmations are sent to the email address or phone number provided by the Customer. It is the Customer's responsibility to check for confirmation.
• Advance bookings are recommended, particularly for airport transfers. Same-day bookings are subject to driver availability.

• All fares are fixed at the time of booking and inclusive of VAT where applicable.
• The Company does not apply surge pricing. The quoted price will not increase due to time of day, demand, or traffic conditions.
• Additional charges may apply for: significant route deviations requested by the passenger, additional stops not included in the original booking, tolls, airport parking fees, and cleaning charges where applicable.
• Payment may be made by credit card, debit card, cash, or bank transfer as agreed at the time of booking.
• Corporate accounts may be billed monthly by prior arrangement. All invoices are due within 14 days of issue.
• The Company reserves the right to adjust pricing for future bookings. Any agreed price for a confirmed booking will be honoured.

• Cancellations made 4 or more hours before the scheduled pickup: a refund will be issued minus a 10% administration fee.
• Cancellations made less than 4 hours before the scheduled pickup: no refund will be issued.
• No-shows (where the passenger fails to appear at the agreed pickup location within the waiting time): treated as a late cancellation with no refund.
• All cancellations must be submitted in writing by email to bookings@travelerstaxi-solution.com or confirmed in writing via WhatsApp. Verbal cancellations are not accepted.
• Refunds, where applicable, will be processed within 5–10 business days to the original payment method.
• The Company reserves the right to cancel any booking in exceptional circumstances (severe weather, vehicle breakdown, driver emergency). In such cases, a full refund will be provided and the Company will use reasonable endeavours to arrange an alternative.

• Passengers must be ready at the confirmed pickup location at the agreed time.
• Passengers must wear seatbelts at all times during the journey.
• Eating, drinking (other than water), or smoking is strictly prohibited in all vehicles.
• Passengers must behave in a respectful and lawful manner towards drivers and other road users.
• The driver has the right to refuse carriage or terminate a journey if a passenger is abusive, intoxicated to the extent they pose a risk, or otherwise behaving in an unacceptable manner. No refund will be due in such circumstances.
• Passengers must not distract or instruct the driver in a manner that compromises road safety.
• Children must be accompanied by an adult. Child car seats must be requested at the time of booking; the Company will make reasonable endeavours to provide them but cannot guarantee availability unless confirmed in writing.

The Company takes punctuality seriously and operates flight-tracking for airport pickups. However, the following limitations apply:

• The Company is not liable for delays caused by traffic conditions, road closures, accidents, severe weather, or any other circumstances beyond its reasonable control.
• The Company is not responsible for missed flights, trains, appointments, or events caused by unforeseen delays.
• The Company strongly recommends that Customers allow sufficient travel time and consider travel insurance for important journeys.
• In the unlikely event of a vehicle breakdown, the Company will use best endeavours to provide a replacement vehicle as quickly as possible.
• The Company's maximum liability for any claim arising from the provision of the Service shall not exceed the fare paid for the journey in question.
• Nothing in these Terms limits the Company's liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

• Passengers are responsible for any damage caused to the vehicle during the journey.
• A cleaning charge of £50–£150 (depending on severity) will be applied if a passenger causes soiling (e.g. vomiting) in the vehicle. This charge reflects the cost of professional cleaning and loss of earnings during the period the vehicle is out of service.
• Damage to vehicle fixtures, fittings, or bodywork will be charged at cost of repair. The driver's assessment will be taken as evidence unless clearly disputed.
• The Company reserves the right to recover cleaning and repair costs from the Customer's payment method or by civil action where necessary.

• Passengers should declare all luggage requirements at the time of booking to ensure an appropriate vehicle is allocated.
• Each vehicle has a stated luggage capacity. The Company cannot guarantee carriage of luggage that exceeds this capacity.
• The Company accepts no liability for loss of, or damage to, luggage or personal belongings carried in the vehicle, unless caused by the proven negligence of the driver.
• Hazardous materials, illegal items, or items prohibited under UK law must not be placed in any vehicle.
• Lost property found in vehicles will be held for a period of 7 days and may be collected upon request. The Company accepts no responsibility for items not collected within this period.

• Amendments to confirmed bookings (change of time, pickup address, or destination) must be communicated to the Company as early as possible by email or phone.
• Amendments are subject to vehicle and driver availability. The Company cannot guarantee that all amendment requests can be accommodated.
• Where an amendment results in a change to the agreed fare, the Customer will be notified and must confirm the updated price before the change takes effect.
• Amendments made less than 2 hours before the scheduled pickup may be treated as a cancellation and new booking, in which case the cancellation policy applies to the original booking.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.