Airport Transfer Policy

We use real-time flight data to monitor the status of your inbound flight. You don't need to do anything — simply provide your flight number when booking and we handle the rest.

• Your driver is automatically notified of any changes to your flight's arrival time.
• If your flight is delayed, your driver's pickup time is adjusted accordingly. No extra charges apply for flight delays.
• If your flight lands early, your driver will aim to be at the airport ahead of schedule. However, please allow reasonable time for the driver to travel to the pickup point.
• Flight monitoring is only possible when a valid flight number is provided at the time of booking. Without a flight number, the standard 10-minute waiting time applies.
• The Company is not responsible for inaccurate flight data provided by third-party flight tracking services.

Our meet & greet service means your driver will be waiting for you in the airport arrivals hall — not in the car park.

• Your driver will stand in the arrivals hall holding a sign with your name.
• Meet & greet must be requested at the time of booking. It is not available as a same-day add-on unless confirmed in writing.
• Additional airport parking charges may be included in the meet & greet fare. This will be clearly stated in your quote.
• If you cannot locate your driver in arrivals, call the number on your booking confirmation immediately.

Glasgow Airport (GLA) — Standard Pickup (without Meet & Greet)

• Your driver will be waiting in the Short Stay Car Park (Car Park 1) or the designated passenger collection area outside the terminal building.
• You will receive a message from your driver with their exact location and vehicle details when you land.
• Exit the terminal via the main arrivals exit and turn towards the taxi and collection area. Your driver will contact you on the number provided.
• If you have any difficulty locating your driver, call 0141 673 1739 immediately.

Edinburgh Airport (EDI) & Other Airports

• Pickup instructions for other airports will be provided in your booking confirmation.
• For Edinburgh Airport, the designated pickup point is in the multistorey car park opposite the terminal building.

• Short delays (under 60 minutes): No action required. Your driver will wait within the 60-minute free waiting period and no additional charges apply.
• Long delays (over 60 minutes): If your flight is significantly delayed beyond the 60-minute waiting window, your driver may return to a holding area. You will receive a message when they are on the way back to the pickup point. No additional charge will be applied for airline-caused delays.
• Cancelled flights: If your flight is cancelled, please contact us as soon as possible at bookings@travelerstaxi-solution.com or 0141 673 1739. Our cancellation policy applies (see Cancellation Policy). We will do our best to arrange an alternative at no extra charge where possible.
• Diversions: If your flight is diverted to an alternative airport, please contact us immediately. The Company will endeavour to arrange pickup from the alternative airport, but an additional fare adjustment may apply.

• Always provide your flight number (e.g. EZY1234, BA0467) at the time of booking.
• Provide the terminal number if known.
• Ensure your contact mobile number is correct — your driver will use this to reach you on the day.
• Declare all luggage at the time of booking to ensure the correct vehicle size is allocated.
• Advance booking is recommended. Same-day airport transfer bookings are subject to availability.